Troubleshooting
When something is not working the way it should.
Troubleshooting guides
- Troubleshooting
Blocked for Under 18s
Google Workspace for Education blocks Marketplace apps for under-18 users until an admin installs them. Here is why Helperbird shows an 18+ message, and how to fix it.
- Troubleshooting
Check Your Version
Learn how to find which version of Helperbird you are running. Useful for troubleshooting and making sure you are up to date.
- Troubleshooting
Contact Support
Contact Helperbird support. Get help with technical issues, billing questions, or general inquiries about our accessibility tools.
- Troubleshooting
Disable Edge Mini Menu
Learn how to disable the Edge mini menu. Improve accessibility and user experience by removing the popup menu from display.
- Troubleshooting
Feature Not Supported
One Helperbird feature greyed out with a badge? See what the Unavailable badge means, which features switch off on Google Docs and PDFs, and what to use instead.
- Troubleshooting
Firewall and Network Check
Check whether your school or work network is blocking Helperbird, see what to ask your IT team to allow, and find out what stops working when it is blocked.
- Troubleshooting
Google Docs Permission Error
Restore the Helperbird sidebar in Google Docs. Learn how your Google Workspace admin grants missing access and what staff and students may need to approve.
- Troubleshooting
Helperbird Running Slow
Troubleshoot helperbird running slow - how to fix performance issues. Get help with common Helperbird issues and find solutions quickly.
- Troubleshooting
Pro Features Still Locked
Helperbird says Pro but a feature shows a badge, or has gone from the menu? Learn what each badge means and why some features are hidden rather than locked.
- Troubleshooting
Report an Issue
Learn how to report a bug or issue with Helperbird and share debug information with the support team to help resolve your problem faster.
- Troubleshooting
Reset All Settings
Learn what the Delete and Reset buttons in Helperbird settings each do, what each one removes, and which one to press before you lose any of your data.
- Troubleshooting
Resync Your Subscription
Helperbird still showing Free after you paid? Press Check so it looks your subscription up now, and find that button on Chrome, Edge, Firefox, Safari and iPad.
- Troubleshooting
Settings Not Syncing
Fix Helperbird settings that are not reaching your other devices. Check both sync switches, the browser profile, and what to do when notes stay behind.
- Troubleshooting
Start Here
Start here when Helperbird is not working. Three checks to run first, then the guide that matches your problem, from locked Pro features to silent speech.
- Troubleshooting
Subscription Not Activating
Rechecked and Helperbird still shows Free or No active subscription? Work through the five causes, from a browser you never activated to a blocked network.
- Troubleshooting
Text to Speech Not Working
Troubleshoot text to speech not working in helperbird. Get help with common Helperbird issues and find solutions quickly.
- Troubleshooting
Why Helperbird Doesn't Work on Certain Pages
Helperbird does nothing on this page? Find out which page addresses block every browser extension, and the three other reasons Helperbird is not there.
- Troubleshooting
Why Immersive Reader Does Not Always Work
Learn why Immersive Reader sometimes does not load on certain websites like National Geographic, and what you can do to keep reading.
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