Last updated: June 2026
These Terms of Service cover your use of Helperbird, a browser extension and set of accessibility and productivity tools made by Coffee & Fun LLC (which trades as Helperbird), a Limited Liability Company based in the State of Arkansas, USA.
By using Helperbird, you agree to these terms.
We have tried to write this in plain English. If anything is unclear, email us. We are happy to explain.
Who owns what
We made Helperbird. The text, images, code, and everything else in it belong to us or to the people we work with.
The free version of Helperbird is free to use, at home or at work. Some features are only in the paid version.
Helperbird Pro
For one person. Tied to one email address or one subscription key.
Helperbird Pro Unlimited
For organisations. Covers everyone in your domain or school.
Helperbird Pro Unlimited +
For school districts and large companies. Covers every school in a district, or every sub‑business in a company.
Your content
When you use Helperbird, you may create or save content. Notes, highlights, annotations, reading lists, bookmarks, recordings, and so on.
That content is yours. You own it. We do not claim ownership of anything you create with Helperbird.
Most of what you create stays on your device, or syncs through your browser's own account (for example, Chrome's built‑in sync). We do not store your notes, highlights, or reading lists on our servers unless a particular feature very clearly tells you it does.
If you delete your data from Helperbird, or close your subscription, your content goes with you. We do not keep copies for our own use.
A few rules about subscriptions
Please do not share your subscription key with people outside your domain. If you do, we will give you a warning the first time. If it keeps happening, we may have to cancel your subscription, and we will not give a refund.
We update Helperbird often. New features come in, old ones change, and sometimes things get removed. We may do this without telling you first.
How long your subscription lasts
If you pay through Stripe, your subscription renews automatically at the end of each billing period.
If your school or public organisation paid by purchase order (PO), it works differently. The licence starts on the PO date, lasts one year, and does not renew automatically. To keep going, you need a new PO.
Kids and schools
Helperbird is built to be safe for everyone, including children.
We are aligned and compliant with the Children's Online Privacy Protection Act (COPPA) and other child‑safety rules. For the full picture, see our COPPA Compliance page.
Using the free version
The free version needs no login and no account. Open it, use it, done. It runs entirely on your device.
Signing up for Pro
To use Pro features, sign up at Helperbird.com. Payment is handled by Stripe, a PCI DSS Level 1 certified payment processor. Helperbird never sees or stores your credit card number.
For students under 13, schools or guardians give consent under the FTC‑recognised "school as agent" rule. This is the standard way that schools let kids use modern learning tools. See our COPPA Compliance page for the detail.
Two ways to turn on Pro
There are two ways to activate Pro. You choose.
Subscription key (recommended). A key turns on Pro without us needing your email, your name, or any personal information. This is what we recommend, and it is what most schools use.
Email verification (optional). If you prefer, the extension can check the email on your browser profile to confirm your subscription. We only use it to confirm Pro status. We do not keep it.
Whichever you pick, the goal is the same: simple, private, and accessible.
How we expect you to use Helperbird
Please use Helperbird responsibly.
Follow the law. Respect other people. Do not use Helperbird to do anything illegal or harmful.
Beta features
From time to time we release beta features. These are new features we are still building, and we label them as beta inside the extension so you know.
Beta features can change, break, or be removed without notice. They may not work perfectly. That is the trade‑off for getting to try things early.
If you find a bug or have feedback on a beta feature, please email support@helperbird.com. Hearing from beta users is how we make features better.
Healthcare use and Protected Health Information (PHI)
Helperbird is built for general accessibility and productivity. Reading, writing, focus, learning support.
It is not built for handling Protected Health Information (PHI) under HIPAA.
When you use our online AI features, the text you send is processed for a moment and then thrown away. We do not store it. We do not keep it. We do not use it to train AI models.
Helperbird runs under Zero Data Retention (ZDR) on our OpenAI organisation. Microsoft Azure Speech and Immersive Reader are also non‑retaining by default. The full picture is in our Privacy Policy.
If you plan to use Helperbird with PHI (for example, you work at a clinic, hospital, or agency and want to use it in a clinical workflow), please do not send any PHI through Helperbird until we have signed a Business Associate Agreement (BAA) with your organisation.
Email compliance@helperbird.com and we will sort it out. See our standard HIPAA Business Associate Agreement for the full template.
We already have BAAs with the AI providers we use (OpenAI, Microsoft Azure, AWS), so adding one with you is usually quick.
This is not about saying no to healthcare. It is about saying yes the right way, so everyone is covered.
Accessibility
Accessibility is the whole reason Helperbird exists. We are always working to make Helperbird better and more usable for everyone.
If you hit something that does not work for you, or you have an idea for how to improve it, please email support@helperbird.com. We want to hear it.
Keeping things accurate
We do our best to keep everything on our website and in the app accurate and up to date. We cannot promise it is perfect to the minute.
We have had strong uptime for years. Occasionally Helperbird may be unavailable for maintenance or unexpected issues, and we work to keep those interruptions short.
If you spot something wrong, please email support@helperbird.com.
Things outside our control
Sometimes things break in ways that are not our fault. The internet goes down. A cloud provider has an outage. A natural disaster, a power cut, a cyberattack, or a government action gets in the way.
When that happens, we will work to get Helperbird back up as quickly as we can. But we cannot be held responsible for losses that come from events outside our reasonable control.
Limits on what we owe you
We work hard to make Helperbird reliable. But if something goes wrong, we are not responsible for indirect losses (like lost profits, lost time, or missed opportunities) that come from using, or not being able to use, Helperbird.
If you ever have a problem, please tell us. We are here to help and to make Helperbird better.
Links on our website
The web is a big place, and sometimes a link on our site might lead somewhere you do not like.
If you see a link that you think is harmful or inappropriate, email support@helperbird.com. We take it seriously and we will look at every report.
We have the final say on what to do about any link. We may not be able to reply to every report personally, but your message helps us keep things safe.
We do not promise it is perfect
Helperbird is provided "as is". We work hard to make it useful and reliable, but we cannot promise it will always work, that every feature will fit your needs, or that there will never be bugs.
If you find a bug, please email support@helperbird.com.
Closing an account
You create your Pro account through Stripe, our payment partner. That keeps your billing details safe.
We want Helperbird to be a safe and respectful place. If someone breaks these terms, or misuses Helperbird, we may need to step in. That could mean pausing the account, or in serious cases, closing it.
We do not take this lightly. It is a last resort, used when something serious is going on.
If you have a question about your account, please email us. We are happy to talk it through.
Ideas and suggestions
We love hearing your ideas for making Helperbird better.
We read every message. We cannot promise to build everything, but your input shapes where Helperbird goes. Formal requests (like copyright notices) may be handled without us telling you first.
Changes to these terms
The web moves fast, and so do we. We may update these terms from time to time.
When we do, we will update them here and try to let you know. It is a good idea to check back now and then.
DMCA (copyright)
We respect copyright and expect everyone else to as well.
If you think your copyright is being infringed on Helperbird, please email legal@helperbird.com with the details. Our DMCA process is on our website.
Which laws apply
If there is ever a legal dispute about these terms, it is handled under the laws of the State of Arkansas, USA.
If you are a public organisation (like a school district) that cannot agree to a particular venue or governing law, the usual conflict‑of‑law rules apply instead.
If part of these terms does not hold up
If a court says one part of these terms cannot be enforced, the rest of the terms still apply.
And if we do not enforce one part right away, that does not mean we are giving up the right to do so later.
If our company changes hands
Coffee & Fun LLC is a small, independent company. We have no plans to be acquired, but if that ever changes, here is what happens.
If our company is sold, merged, or transferred to another owner, these terms move with it. The new owner steps into our shoes and is bound by the same promises.
If something material would change for you (for example, your subscription is moving to a different company), we will tell you in advance through the website or inside the extension.
Have questions or concerns?
Your trust matters to us. We genuinely love hearing from users, schools, organisations, and compliance teams. Even (especially) when the questions are tough.
- General questions: support@helperbird.com
- Privacy or data‑subject requests: privacy@helperbird.com
- HIPAA BAA, DPA, audits, compliance attestations: compliance@helperbird.com
- Security disclosures: security@helperbird.com
- Legal and DMCA: legal@helperbird.com
For more detail, see our Privacy Policy, End User License Agreement, Data Privacy Agreement, Business Associate Agreement, Compliance overview, FERPA Compliance page, and COPPA Compliance page.