Troubleshooting Guides for Helperbird
Running into issues? Our troubleshooting guides help you quickly fix common problems with Helperbird.
Troubleshooting guides
Network and Firewall
Having trouble unlocking Helperbird Pro? It might be a network or firewall issue. Learn how to check your connection, ensure everything's allowed, and get back to using Helperbird Pro without a hitch.
Read guideWhy Helperbird Doesn't Work on Certain Pages
Learn why Helperbird and other browser extensions can't work on certain pages, like Chrome's internal settings or Firefox's about pages. Understand the reasons behind these restrictions and see examples of the specific pages affected.
Read guideWhy Helperbird Is Greyed Out on iPad
Learn why Helperbird and other Safari extensions may appear greyed out on iPads deployed with Jamf. Understand Apple’s iPadOS limitations, Screen Time restrictions, and what admins and users can do to enable Safari extensions correctly.
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